IT IS Support Extended
IT IS Odoo Support Extended - the Module for effective an transparant Processing of your Support-Tickets!
IT IS Odoo Support Extended
The comprehensive Support - Solution for more Efficency in Odoo!
Features:
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Creating Support-Tickets via Website, E-Mail, or in the Backend!
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Combine your Tickets with a Support-Contract, based on the OCA-Modul Contracts. Consign Reaction-Times and hourly Rates on the Support-Tickets.
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Invoice to Ticket! Your Employees can record their working hours direct in the Ticket, so you have the chance to create invoices straight out of the Ticket.
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The Ticket-Number guarantees a explicit Identification and a transparent traceability for Your Customer and you.
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The actuall Status of the Ticket is allways shown on the Website for your Customer.
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If there more necessary task which are not calculated or covered by the Support contract, you have the Opportunity to create a Quotation straight out of the Ticket.
Ticketdetails und Workflow:
Every registered User can create a Support-Ticket manually, per e-mail or on the Website. In the Creating Process you have the possibility to upload Screenshots, Descriptions or Example Documents in Data-form.
Additional Eskalation:
If it is necessary the Ticket could escalated to a higher level (1st oder 2nd Level Support). This could be done by a Click on the "escalate team" Button in an active Support Ticket.
